Support
When you get stuck, you want someone on the line quickly
When you get stuck, you want to talk to someone who knows your business. At Logres you will always speak directly to someone who not only understands ERP packages, but also your organization.
A partner who thinks with you
About our support desk
We believe that good support is more than just solving problems. It's about allowing you to run your business without worrying about your systems. That's why we tackle everything from a quick question to complex challenges that we have to work through together.
Our support staff knows the systems inside and out. They are able to assess how urgent your report is and what is needed to solve it. That makes the difference between a quick fix and a real solution.
Why we think good support is important
Good support is more than just giving answers. It is about understanding what is needed and working towards it together.
Because we believe that technology should support your business, not inhibit it....
When something doesn't run the way it should, we address it. We keep searching until we find the right solution. Not because we have to, but because it makes us genuinely happy when you can go on again."
Our approach
1.
Introduction
Successful partnerships start with a good click.
2.
Demo
Find out for yourself if our ERP solution fits your customer's business.
3.
Investment proposal
What will the implementation cost you in time and money?
4.
Business Blueprint
A solid ERP implementation starts with a well thought out plan.
5.
Implementation and training
In clear steps to delivery, with involvement of all employees.
6.
Live
A smooth start thanks to our on-the-job guidance.
7.
Support and optimization
Even after going live, Logres remains involved and accessible.
1.
Introduction
Successful partnerships start with a good click.
2.
Demo
Find out for yourself if our ERP solution fits your customer's business.
3.
Investment proposal
What will the implementation cost you in time and money?
4.
Business Blueprint
A solid ERP implementation starts with a well thought out plan.
5.
Implementation and training
In clear steps to delivery, with involvement of all employees.
6.
Live
A smooth start thanks to our on-the-job guidance.
7.
Support and optimization
Even after going live, Logres remains involved and accessible.
How we deliver support
Support is like first aid for us. We see the most varied questions and problems. Often we can help you immediately so you can get back to work.
Sometimes it takes more work: then we make sure it is taken up by the right people and coordinate the process from A to Z.
From urgent production breakdowns to daily questions about bookings, we assess what is needed and address it appropriately.
Directly someone on the line who knows your business.
No question is too crazy: we tackle everything.
Your problem is our problem
Attention to your priorities: urgency = urgency.
A partner who knows you
Also benefit from high-quality support?
Choose an ERP partner who knows your business.
