SAP Business One Service & Maintenance
With SAP Business One Service & Maintenance, you manage service calls, maintenance contracts, work orders and service history from one central system. This ensures that service employees, planners and administration always have access to up-to-date information.
Whether planned maintenance, malfunctions or on-site service: all processes are recorded in the same environment. As a result, you work more efficiently, improve service and keep a grip on costs and customer satisfaction.
Grip on service calls and work orders
Each service call is recorded centrally and linked to the correct customer, machine or installation. Employees have direct insight into previous work, maintenance history and outstanding actions.
Work orders can be easily created and tracked. This creates a streamlined process from notification to execution, while all information remains centrally available to both inside and outside staff.
From maintenance to invoicing
With the service and maintenance module, activities, consumed parts and hours worked are recorded directly. This creates a complete overview of service activities performed.
Because all data is readily available within SAP Business One, work orders, inventory movements and billing processes can be seamlessly integrated. This prevents double entry and reduces the risk of errors.
Mobile working with the Service App
For service employees working on the road, the SAP Business One Service App is a valuable addition. Via smartphone or tablet, employees can access customer information, work orders and service data.
This allows work to be recorded and processed directly on site. The app supports the service process, while SAP Business One remains the central system for management, planning and administration.
Download the Service App (iOS) Download the Service App (Android)
Want to know more about Service & Maintenance?
Find out how SAP Business One helps with service management, maintenance planning and work order management.
