Service and maintenance
Every trading company is responsible for the quality of its products. Besides optimal logistics, you can distinguish yourself by providing the right (technical) advice, service and offering (preventive) maintenance. With Service & Maintenance from Wholesale, you manage these processes within your organization efficiently and can deliver your added value.
Parts
Functionalities of service and maintenance
Work orders
In work orders you can record maintenance and breakdowns for component from an installation, an assortment product or product supplied by third parties, stock control with time horizon, the ATP overview, sent by day/week, taking into account all upcoming purchase and sales and assembly orders.
Installation Management
In installation management, you can define components by installation, characteristics by installation, freely define underlying components, define warranty periods and link components to historical sales orders.
Call administration
With call administration you register customer calls based on installations, record problems, causes and solutions and build a knowledge database, based on problem, cause and solution.
Contract Management
With contract management, you can define a term and end date per contract, response and repair times, and you can create contracts based on fixed price or percentage of historical sales price.
Find out how Wholesale can work for your wholesale business
Our consultant will be happy to visit you and listen to what your business needs.
