Service & Maintenance
Get a grip on service calls, maintenance and contract agreements.
With SAP Business One, you manage service and maintenance from one central environment. Record service calls, keep track of maintenance appointments and work with service contracts that match your customers and installations. This allows you to work faster, keep an overview and improve your service to your customer.
Parts
Optimization of service and maintenance
Manage service data centrally.
Manage service reports, installations and service contracts from one central environment. All service-related data is linked to customers and articles, so you always have a complete and up-to-date overview.
Integration of service and administration.
Service reports and maintenance work are directly linked to customers, items and financial data. Thus service administration seamlessly links to invoicing, cost recording and reporting.
Service contracts and maintenance agreements
Record service contracts with clear agreements on term, coverage and conditions. Keep track of maintenance agreements and recurring service work so that obligations to customers remain clear.
Insight and reporting
Get insight into open service calls, lead times and service performance. With up-to-date reports, easily adjust and improve the quality and efficiency of your service organization.
For example, SAP Business One supports
Service and maintenance in practice
With SAP Business One you manage service calls, maintenance appointments and service contracts from one central environment. You see at a glance which notifications are open, which work is planned and which agreements apply per customer or installation.
By linking service processes to customers, articles and financial data, you work in a structured way and maintain an overview. So you can handle service requests faster and improve the quality of your service.
Video
SAP Business One Service & Maintenance
Your organization regularly receives service calls and maintenance requests from customers. Without oversight, notifications can remain outstanding, appointments are missed and customer satisfaction decreases.
You want to gain better insight into open service calls, lead times and maintenance appointments. In addition, you want to plan and track service work in a structured way so that you keep a grip on service commitments and costs.
See in the video how to organize service and maintenance efficiently with SAP Business One.
Service history and insight.
Service management
SAP Business One provides full insight into service reports and work performed. All service activities are recorded per customer, installation or article, so you always have a complete service history.
You can see which calls have been handled, which work has been done and which appointments are still open. This helps to quickly follow up on new service calls and ensures consistent service to your customers.
With reports and overviews you easily steer on lead times, service load and quality of service. This is how you keep a grip on service and maintenance, both operationally and financially.
Need advice?
Would you like advice on optimizing and digitizing your service and maintenance processes in SAP Business One? We would be happy to think along with you!
Deepening
