New office or warehouse and looking for furnishing? Multi Ratio is a wholesaler in new and used kantoor furniture and warehouse equipment. In 2017, this customer switched to SAP Business One - to their complete satisfaction.

"When a phone call used to come in about a certain order, we would literally have to walk to the back to see if the packing slip was already taped to the order," says Marc Geverink of Multi Ratio. "With a storage area of 7,000 square meters, our employees were making quite a few miles a year that way..."

Complex logistics

Marc: Our wholesale business is unique in that we work with reused products. Not many erp systems cater to this, especially when you consider that customers can order reused products from us that are then upholstered or colored to their own taste.

Our used products can be refurbished: we deliver them with the desired upholstery or in the desired color.

Thus, many of our nearly 8,000 products in turn have parts that can be sold separately. Inventory management, logistics and planning is therefore complex.

Flexible

In the orientation process for a new ERP system, Marc and his team always ended up with Wholesale or SAP Business One.

"Logres offered both systems, so we called them," Marc says. "Together with consultant Jan Verdoorn we put our requirements next to the possibilities of both packages and the choice fell on SAP."

One of the main advantages of SAP Business One for Multi Ratio is the flexibility of the system. Almost everything we needed could be realized. In the end, we still needed a small piece of customization, which Logres was able to realize quickly and at a relatively low price.

Custom

Marc: "The desired piece of customization was outlined and demonstrated to us at their office in Barneveld. That was the moment we knew: Logres is the right partner choice for us."

A demonstration at Logres won us over.

The total implementation of the ERP package took almost a year. "We wanted to transition with a clean slate," Marc explains. "That's why we took the time to go through our assortment cleaned up our entire database. We also had a new website built and linked it to SAP Business One."

During the implementation process, the Logres consultant worked one day every two weeks at Multi Ratio. This allowed for quick switching and problems that Marc and his colleagues encountered were quickly resolved.

Well regulated

Since the switch, things at Multi Ratio are better organized than ever. "The communication towards the warehouse is top notch, we have more overview and through a linked module we can see exactly where our mechanics are and how much time they have left. Our planner can therefore make better and more efficient schedules."